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Frequently Asked Questions
What is Selmo?
Selmo is a platform for handling the sales process conducted through sales broadcasts and Facebook Messenger.
I run an online boutique. Is Selmo the tool for me?
Selmo is used by live sellers, i.e. stores that conduct live sales broadcasts (so-called live commerce or live shopping) and sell their goods via Messenger. If you have an online boutique and sell live on Facebook (or sell via Messenger without live streaming), Selmo was created just for you!
How does Selmo work?
Selmo allows you to effectively manage sales and customer communication processes. Our platform combines with Messenger to create a special Messenger for sellers. You talk to the customer directly on Messenger or via Selmo, and the platform provides functionalities that allow you to easily summarize the order, collect shipping data, make payments and generate a transport label. In addition, you always know which orders are ready to be shipped, because all their statuses are updated on a regular basis.
What value does Selmo give to my shop/boutique customers?
Selmo offers ready-made messages and order summary forms that allow you to speed up communication with the buyer. Thanks to Selmo, the customer fills in the shipping data himself and chooses the delivery method (e.g. InPost parcel locker, DPD courier, DHL courier), he can also easily pay for the order (e.g. fast transfer, BLIK, standard transfer) or choose cash on delivery. The whole process is therefore more efficient, thanks to which the goods reach the customer faster.
Do I need to broadcast live on Facebook to use Selmo?
Absolutely not. Live selling on Facebook is just one of the sales channels that Selmo supports. You can also use our platform when you run a boutique and contact clients via Messenger, but do not broadcast live.
Do I need to install additional software or an application to use Selmo?
No! Using Selmo is very simple. Just log in to our platform.
How can I try Selmo?
You can try Selmo for free for 7 days. Make an appointment for a free, 15-minute presentation during which we will show you how our platform works and use it for the next 7 days, without any obligations.
What are Live Streams / Sales Streams? What is live commerce?
Sales broadcasts, or colloquially live selling, are a way for stores to present and advertise their goods.
How does live sales work?
As part of a sales broadcast, sellers present products in a visually attractive way. They establish direct contact with customers, which makes it resemble a trip to the shopping center with friends. They show products, answer questions from interested people, and they can buy products by leaving comments or sending private messages. Selmo helps to manage all this, providing invaluable support for entrepreneurs organizing, among others: sales broadcasts on Facebook.
What can you sell during sales broadcasts?
During sales broadcasts, virtually everything is sold - from clothes to children's toys, home accessories, jewelry, furniture and even electronic equipment. Plus size sales broadcasts are very popular, thanks to which larger women can freely buy fashionable clothes. Such sales broadcasts on Facebook attract an increasing number of users. This is a niche that can be filled with the help of Selmo.
How to start selling live on Facebook?
To start live broadcasting on Facebook, all you have to do is go to your fanpage on the smartphone and click "Start live video broadcast". People following the fanpage will receive a notification that the live broadcast has started on the fanpage and you can start presenting your products to viewers.