Selmo sp. z o.o. with its registered office in Kraków, ul. Lubicz 27/40, 31-503 Kraków, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register (KRS) under number 0000942376, NIP number 6751756693 (hereinafter referred to as the „Seller” or „we”, „us”, „our”) welcomes you to Selmo!
This document (hereinafter referred to as the ‘Selmo Terms and Conditions for Sellers’ , ‘Terms and Conditions’ or ‘T&Cs’) constitutes the general terms and conditions of any agreement (hereinafter referred to as the ‘Agreement’) concluded between us and the Seller – a person or professional entity conducting business activity in the field of sales who uses Selmo directly in connection with their business activity (hereinafter referred to as the ‘Seller’). The Agreement may also contain certain additional terms or restrictions, which we will inform you of in Selmo prior to the conclusion of the Agreement.
Unless we indicate otherwise, ‘Selmo’ means our software through which we offer tools and functionalities that optimise and automate processes related to live shopping (hereinafter collectively referred to as ‘Services’), including Selmo Panel and Selmo for Business mobile apps and the web app available at www.selmo.io.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE STARTING TO USE SELMO.
These Terms and Conditions set out the conditions that the Seller must meet and agree to in order to use Selmo.
If the Seller does not agree to the provisions of these Terms and Conditions, they will not be able to use Selmo and the Services we offer.
In connection with the use of Selmo, you agree to comply with the rules and guidelines set out in this document. By accepting these Terms and Conditions, you confirm that you are authorized to enter into agreements and use Selmo, you have read and understood these T&Cs, and you raise no objections to them.
To use Selmo, you need a device that meets the following requirements:
Recommended internet connection speed: 3.0 Mbit/s, and 10.0 Mbit/s for live streaming.
Compliance with the above requirements does not guarantee that the Seller will be able to use Selmo without possible interruptions or disruptions. The use of our Services may be affected by various factors beyond our control, including the quality and bandwidth of your internet connection, your location, or the devices you use.
You are responsible for all costs associated with accessing the internet. Using Selmo may involve the use of data, depending on the terms of your agreement with your internet service provider.
We make every effort to ensure uninterrupted operation of Selmo and provision of the Services.
In order to ensure high quality of the Services and efficient operation of Selmo, we reserve the right to periodically interrupt the Services for technical reasons necessary to update, upgrade, maintain and develop Selmo. We will inform you about technical interruptions by posting a message on Selmo or by sending a notification to the Seller's email address. We will endeavour to ensure that technical interruptions take place between 10 p.m. and 6 a.m.
In special cases affecting the security or stability of Selmo, we reserve the right to temporarily suspend or restrict the provision of the Services without prior notice to the Seller.We take technical and organisational measures appropriate to the level of security risk of the Services provided.
Regardless of this, Sellers are advised to take steps to increase security, in particular:
Selmo, through an API (application programming interface), enables integration with applications of third-parties (hereinafter referred to as ‘Partners’). Integration allows for the exchange of data between Selmo and the Partner’s app. To enable integration, the Seller must use services provided directly by the Partner (‘Third-Party Services’) under terms specified in separate regulations. The Seller is obliged to read and comply with the terms and conditions of the Third-Party Service. The use of Third-Party Services may entail an obligation for the Seller to make payments to the Partner.
Use of certain Services may require integration with Third-Party Services.
A list of available integrations is visible in the Seller’s account under Settings > Integrations.
The Seller Account (hereinafter referred to as the‘Account’) enables the Seller to use the functionality and tools of Selmo. The Account is free of charge.
In order to create an Account, the Seller must meet the following conditions:
The Seller may use the Services on the terms set out in these Terms and Conditions, after successful registration of the Account and integration of Selmo.
We reserve the right to analyse the use of the Account to verify that the Seller complies with the provisions of the Agreement. If we find that the Seller has breached the provisions of the Agreement, we may take appropriate action as described in these Terms and Conditions.
The Seller may change or supplement the data provided during registration while using the Account. The Seller may also voluntarily consent to receiving marketing content via selected communication channels, which they may withdraw at any time.
The Seller declares that they meet the conditions necessary to create an Account, and that the data provided in connection with the creation of the Account or supplemented at a later stage of using Selmo is true and correct, and undertakes to update it on an ongoing basis. We are not liable if the Seller has provided false or incomplete data or has not updated it accordingly.
We assume that a natural person acting on behalf of the Seller (a legal person or an organisational unit without legal personality, which is granted legal capacity by law) is authorised to represent the Seller and make binding declarations of will on its behalf. Creating an Account is tantamount to making a declaration to that effect.
The Seller may delete the Account at any time, which will result in immediate loss of access to the Account and the data and licences associated with the Account. After deleting the Account, we will only store data to the extent and for the period necessary to fulfil our legal obligations.
The Account will be deleted immediately upon receipt of a request from the Seller sent to: kontakt@selmo.io.
Notwithstanding the above, we reserve the right to delete the Account in the following cases:
The Seller is responsible for all actions taken using the Account. The Seller is obliged to keep their password, authentication code or other information enabling access to the Account confidential.
If the Seller suspects that an unauthorised person has gained access to the Account, they should immediately notify us of this fact, change their password and log out of all registered devices. If we have reason to suspect that the Account is being used improperly, we may immediately suspend access to the Account or otherwise prevent further unauthorized activity without prior notice to the Seller.
The Seller may be authorised to create accounts for its employees or associates (hereinafter referred to as‘Employee Account’). Unless otherwise specified, all rules relating to the Account shall apply mutatis mutandis to the Employee Account.
All obligations incumbent on the Seller under these Terms and Conditions shall apply mutatis mutandis to an employee or associate using Selmo. The Seller shall be liable for all activities undertaken using the Employee Account and for any actions or omissions of the employee or associate that are contrary to these T&Cs. The creation and activation of an employee account is tantamount to making a declaration to that effect.
Once an Employee Account is created, the employee or associates will receive an activation link via email. They will log in using that email address and a password.
The Employee Account enables access to selected Services in the name of the Seller, depending on assigned permissions.
We reserve the right to impose limits on the number of Employee Accounts and define role-based access.
The Seller may delete an Employee Account at any time using the dedicated Account functionality. Deletion of an Employee Account will result in the Seller and its employee or associate losing access to the data associated with that Account.
As part of Selmo, we offer Services – tools and functionalities that optimize and automate processes related to the Seller's live shopping of products to customers using Selmo Apka, Facebook or Instagram.
By products (hereinafter referred to as ‘Products’), we mean clothing, footwear, accessories, cosmetics and everyday items offered by the Seller that meet the requirements and have been approved for sale in accordance with applicable law.
‘Customer’ refers to the person to whom the Seller's offer is addressed and who, after reviewing the offer, may decide to purchase the Seller's Products (conclude a sales agreemeent with the Seller).
As part of the Services, the Seller shall have access to tools and functionalities enabling the optimisation and automation of processes related to the Seller's live shopping, including:
The Seller obtains access to Selmo on the basis of a licence for the Selmo software under a software license governed by these Terms and Conditions (hereinafter referred to as the ‘Licence’). Under the basic paid Licence (hereinafter referred to as ‘Selmo Basic’), the Seller shall not be entitled to use all Services.
Access to some Services requires activating a paid Selmo Pro license (hereinafter referred to as ‘Selmo Pro’) or extending the Selmo Basic licence with an additional service (hereinafter referred to as ‘Additional Service’).
Services available under Selmo Pro are marked with the symbol ‘Pro’ in Selmo. More information about Selmo Pro can be found at https://www.selmo.io/selmo-pro/overview.
The Seller receives access to Services included in their License at the time of signing the Agreement.
Selmo Panel is our mobile app through which the Seller uses our Services. The Seller may also use the Services via a web app, but it cannot be used without a valid License.
Selmo for Business is our mobile app that allows Sellers to conduct live shopping broadcasts on the Facebook platform and in the Selmo Apka. Use of Selmo for Business requires an active Selmo Pro License.
Selmo Apka is our mobile app that allows Customers to browse the Seller’s Products and facilitates the conclusion of transactions with the Seller within the Selmo’s functionality (hereinafter referred to as ‘Selmo Apka’). Its use is governed by separate terms and conditions.
As part of the Services, the Seller is able to present their offer (using the Store profile presented on the basis of data provided by the Seller), communicate with the Customer (e.g. through sales posts, notifications) or conduct live shopping broadcasts via the Selmo Apka.
While the Seller does not gain access to Selmo Apka as part of the Services, they may grant selected users permissions to manage their shop content via the Selmo Apka.
While the Seller does not gain access to Selmo Apka as part of the Services, it may grant the user of Selmo Apka the right to manage the Seller’s content via Selmo Apka. In such a case, the Seller shall bear full responsibility for the Selmo Apka user, including their actions or omissions contrary to the law, these Terms and Conditions or the Selmo Apka user terms and conditions, to the extent that such actions relate to or may be related to the Seller’s activities.
An Additional service providing access to tools and functionalities enabling the configuration of the Seller's shop (through the use of a dedicated creator enabling, among other things, the addition of information or photos about Products, banners, or integration with Google Analytics), which will then be maintained in our infrastructure. The Store is an additional communication channel and allows the Seller to present their Products online.
Detailed rules regarding the Store service may be specified in separate terms, of which the Seller will be duly informed.
The use of Selmo is subject to a License granted under the rules outlined below. We declare that we hold full copyright to Selmo and are authorized to grant the Seller a License under these T&Cs.
The Seller declares that they will use the Selmo software exclusively in accordance with its purpose and intended use, in accordance with these T&Cs.
We grant the Seller a non-exclusive, territorially unlimited licence to use Selmo, which includes the right to permanently or temporarily reproduce the software using digital technology (downloading, permanent or temporary storage on the end device) for the purpose of using Selmo, which we understand to mean launching, accessing, displaying, using, storing, entering your own data, exporting or importing data from Selmo.
To the extent that the Seller obtains access to the Services (tools and functionalities optimising and automating processes related to the Seller's live shopping) within Selmo, the Licence is granted for a fee and is limited in time. In all other respects (e.g. to the extent that the Seller is able to log in to the Account), the Licence for Selmo is granted by us free of charge until Selmo is permanently deleted from the end device or the Account is deleted.
The Seller is obliged not to, in particular:
For the avoidance of doubt, the source code of Selmo is not subject to the Licence. The Seller is not authorised to modify, copy or distribute it in whole or in part.
The License is granted for a fixed period based on the billing plan selected by the Seller (monthly, semi-annual, or annual), starting from the successful payment confirmation.
The Seller signs an Agreement via their Account (using a dedicated button) under which we grant them access to Services based on the Selmo Basic or Selmo Pro License in accordance with the selected plan.
Fee amounts are visible in the Seller’s Account. Sellers are informed of the applicable Licence fee before activation.
Fee amounts are visible in the Seller’s Account. Sellers are informed of the applicable Licence fee before activation.
The Selmo Pro fee includes:
We reserve the right to change the amount or method of calculating License fees. In the case of automatically renewable paid Licenses, the Seller will be notified of any changes to the fees. If the Seller does not agree to the proposed changes (effective from the new billing period), they should immediately cancel the License.
All updates to Selmo are automatic and do not require additional fees.
The Seller may cancel their License at any time via their Account or by contacting us. Cancellation equals termination of the Agreement.
For paid Licenses, cancellation becomes effective at the end of the billing plan during which the Seller notifies us of its intention to cancel the Licence. If a payment card is selected as the payment method, the card will no longer be charged for future billing periods.
For the avoidance of doubt, the deletion of an Account shall be deemed to be a cancellation of any paid Licenses associated with the Account, which shall become effective upon deletion of the Account.
We reserve that the cancellation of the License by the Seller shall not affect the Seller's obligation to pay the fee for the remaining part of the current billing plan and shall not entitle the Seller to a refund of any part of the fee paid in advance for this purpose.
We may cancel the License (and thus terminate the Agreement) only for significant reasons, including:
Unless otherwise stated, the termination notice period is 30 days from the date we notify the Seller of the reason for the cancellation.
We reserve that the Licence cancellation shall not affect the Seller's obligation to pay the fee for the remaining part of the current billing plan and shall not entitle the Seller to a refund of any part of the fee paid in advance for this purpose.
The Seller may access the Services under a free licence for a limited period of time (‘Trial Licence’). Unless otherwise provided in this section, the Trial Licence is granted on the terms and to the extent set out in this chapter, for the period specified when the Account is created.
Under the Trial Licence, the Seller shall have access to a limited range of Services, in particular those that are not Additional Services or Services covered by the Selmo Pro Licence.
During the Trial Licence or after its expiry, the Seller may activate a paid Licence. Failure to activate a paid Licence shall result in the loss of access to the Services and related data after the expiry of the Trial Licence. The Seller may use the Account free of charge solely for the purpose of activating a paid Licence and in accordance with these Terms and Conditions.
Unless otherwise specified, the Trial Licence is available only to new Sellers.
The Seller may expand their Selmo Basic License by purchasing an Additional Service.
Fee amounts for Additional Services are visible in the Seller’s Account. Sellers are informed of the applicable Additional Service fee before activation.
The access to the Additional Service is granted for a fixed period based on the billing plan selected by the Seller (monthly, semi-annual, or annual), starting from the successful payment confirmation. The Seller signs an Agreement via their Account (using a dedicated button) under which we grant them access to Additional Service.
An active Selmo Basic License is required to use Additional Services. Lack of such a License shall not affect the Seller's obligation to pay the fee for the remaining part of the current billing plan and shall not entitle the Seller to a refund of any part of the fee paid in advance for this purpose.
In exchange for access to our software under specific License types, the Seller is obligated to pay applicable fees.
All fees are quoted in the currency applicable in the Seller’s relevant market (e.g. PLN, GBP, USD, EUR) and are net amounts (excluding VAT, unless required).
The Seller shall make payments using the payment methods specified in Selmo.
Depending on the payment method selected, the Seller may be redirected to the websites or services of an external payment service provider in order to make the payment. The rules for the provision of payment services by the payment service provider are set out in separate terms and conditions. If the selected payment method requires it, the Seller may be required to provide the payment service provider with the data necessary to complete the payment (e.g. payment card details).
If a payment card is selected as the payment method, the Selmo Basic Licence is automatically renewed after the end of the billing period (selected plan) until the Licence is cancelled by the Seller. The fee is then charged and collected in advance on the first day of the new billing period. If the renewal date of Selmo Basic falls on a day that does not occur in every month, the fee will be charged on the last day of that month. If an annual plan is chosen, the Seller will be charged on the day the Licence is activated.
By choosing a credit card, the Seller agrees to automatic recurring charges and is responsible for maintaining valid payment details.
If authorization fails, we will attempt the charge at least 3 more times. If unsuccessful, we may immediately cancel the License, resulting in loss of access to Services until reactivation. The decision to cancel the Licence will be communicated to the Seller to the email address associated with the Seller's Account without undue delay. In the event of a delayed payment, the billing period shall be calculated from the date on which the timely payment should have been made.
If the Seller uses a payment method other than a credit card, the License will be extended for the same billing period (or a different period if the Seller chooses a different plan) only if the payment for the next billing period is credited to our bank account no later than the last day of the current period.
Failure to pay results in loss of access to Services and related data. The Seller may use the Account free of charge only for the purpose of activating the paid Licence, in accordance with the rules set forth in these Terms and Conditions.
The rules described above apply accordingly in the event of extending the Selmo Basic Licence with Additional Services.
For the Selmo Pro Licence, the basic payment method is a payment card. We reserve the right to allow other payment methods in exceptional circumstances, but this will require our consent each time and may differ from the rules described below. If the renewal date of Selmo Pro falls on a day that does not occur in every month, the fee will be charged on the last day of that month. If an annual plan is chosen, the Seller will be charged on the day the Licence is activated.
If a payment card is selected as the payment method, the Selmo Pro Licence is automatically renewed after the end of the billing period (selected plan) until Selmo Pro is cancelled by the Seller. The fixed fee is then calculated and charged in advance on the first day of the new billing period.
An additional fee will be charged automatically if the value of the Selmo commission reaches USD 500, EUR 500 or PLN 2,500 (the commission amount is calculated in the currency used by the Seller in its relations with us).
If authorization fails (fixed fee or additional fee), we will attempt the charge at least 3 more times. If unsuccessful, we may immediately cancel the License, resulting in loss of access to Services until reactivation. The decision to cancel the Licence will be communicated to the Seller to the email address associated with the Seller's Account without undue delay. In the event of a delayed payment, the billing period shall be calculated from the date on which the timely payment should have been made.
If the Seller uses a payment method other than a credit card, the License will be extended for the same billing period (or a different period if the Seller chooses a different plan) only if the payment for the next billing period is credited to our bank account no later than the last day of the current period.
Failure to pay results in loss of access to Services and related data. The Seller may use the Account free of charge only for the purpose of activating the paid Licence, in accordance with the rules set forth in these Terms and Conditions.
Upon request, we issue a VAT invoice in PDF format, available in the Seller’s Account. By accepting these T&Cs, the Seller consents to this delivery format.
The Seller is obliged to use Selmo in accordance with its intended purpose, within the limits specified by law and good manners, and with respect for the rights and property of others. If required by applicable law, the Seller may be required to provide us with certain information regarding their use of Selmo.
It is prohibited to take any action that is contrary to these Terms and Conditions and applicable law, as well as any action that adversely affects the security of Selmo or harms Customers, us or other users.
When using Selmo, it is particularly prohibited to:
In the event of a breach of any of the above obligations, due to the fact that they threaten the safety of Selmo and Selmo users (including Sellers), we shall be entitled to immediately delete the Account. The decision in this regard shall be communicated to the Seller to the email address associated with the Seller's Account without undue delay.
Selmo Services enable the Seller to present their Products and conclude a sales agreement.
By sales agreement (‘Sales Agreement’) we mean an agreement concluded between the Seller and the Customer using the functionality available within Selmo, the subject of which is the Product.
By offer (‘Offer’) we mean a proposal to conclude a Sales Agreement on the terms and conditions specified by the Seller, in particular including the price and description of the Product offered, presented using and through the functionalities available within Selmo.
The Seller is obliged to:
In the event of a breach of any of the above obligations, the Seller shall be requested to provide an explanation and remedy the breach within a specified period of time, not shorter than 7 days. If the breach is not remedied, we shall be entitled, in accordance with the principles of proportionality and respect for freedom of trade, to:
In the event of repeated violations of these Terms and Conditions by the Seller, we may delete the Account without the 30-day notice period referred to above. The justification for our decision will be sent to the Seller to the email address associated with the Seller's Account without undue delay.
Within Selmo, Sellers can create or upload various types of content, including Product descriptions, information about the Seller, message templates, product codes, sales posts, photos or short videos, which can then be shared with Customers via Selmo, Facebook or Instagram (hereinafter referred to as ‘Seller Content’ or ‘Content’).
The Seller may remove Content from Selmo at any time using dedicated functionalities.
For the purposes of this section, Selmo also means Selmo Apka.
The Seller undertakes that the Content shall not constitute illegal content, violate applicable law, in particular, the Seller's Content shall not:
We make every effort to ensure that Selmo, our Services and Selmo Apka operate in the most accurate and error-free manner possible, but we do not exclude the possibility of errors.
Except in cases of intentional fault, our liability for damages to the Seller is limited to the amount of the License fees paid in the last 3 months preceding the damage, in each case not exceeding EUR 400 or the equivalent amount in currency used by the Seller in its relations with us. The limitation of our liability applies to both contractual liability and liability for any non-contractual obligations, such as tort liability, to the extent permitted by mandatory provisions of law. For the avoidance of doubt, the Provider's liability to the Seller for lost benefits, profits, loss of revenue or indirect damages is excluded.
We are not liable for:
Through Selmo, you gain access to our content, including instructional videos, informational materials, graphic elements, trademarks (hereinafter referred to as ‘Selmo Content’). Selmo Content may be subject to copyright, industrial property rights, including trademark registration rights and database rights, and as such is protected by law. Downloading or using Selmo Content available within Selmo in any way requires our prior consent and may not violate generally applicable laws.
Selmo Content may not be used for text and data mining (TDM) without prior written consent. Any activities involving the automatic processing of data for the purpose of analysing text and data, including, but not limited to, data extraction, content analysis or other forms of processing, are prohibited without express permission.
By creating or submitting Seller Content, the Seller consents to the use of the Content and grants us a non-exclusive, royalty-free, perpetual, and worldwide licence to:
for purposes related to the provision, operation, improvement and promotion of Selmo, Selmo Apka or our Services.
The Seller also grants us, on the above terms, the right to modify the Content and to dispose of and use adaptations of the Content in any form, to the extent that this is justified by the provision, maintenance, improvement and promotion of Selmo, Selmo Apka or our Services.
The licence granted shall remain in force until the Content is deleted or the Account is deleted in the manner described in these Terms and Conditions. Upon deletion, the licences shall expire, except where we are required to store or process the Content due to applicable law.
By accepting these Terms and Conditions and agreeing to the use of the Content, the Seller represents and warrants that:
Acceptance of these Terms and Conditions and consent to the use of the Content is also tantamount to consent to the free use of the image of persons depicted in the Content.
In the event of a complaint regarding Selmo or the Services, the Seller may contact us in the following manner:
In the complaint, the Seller should specify its subject matter, in particular describe what the complaint concerns, indicate the circumstances justifying the complaint, and provide contact details for the Seller (e.g. login, contact address, contact telephone number or email address) and details identifying the Seller (ID, email address and/or telephone number of the Seller).
We may request additional information from the Seller necessary for the proper consideration of the complaint.
Complaints will be considered by us immediately, no later than within 14 days of receipt of the complaint.
We reserve the right to unilaterally change these Terms and Conditions for important reasons in the following cases:
The Seller shall be notified of any changes at least 15 days before the planned changes come into effect, by means of a notification sent by e-mail or a message displayed after logging into the Account. In the event of changes being announced via Selmo, the Seller accepts the proposed changes by clicking on a dedicated button available in the message (window) displayed after logging in. If the changes are not accepted, the Seller will not be able to continue using Selmo and the Services, and the Agreement will be terminated upon the planned changes coming into force.
The Seller has the right not to accept the proposed change, which will be tantamount to cancelling the Licence in accordance with the provisions of these Terms and Conditions. The Seller has the right to raise an objection (terminate the Agreement) within 15 days of being notified of the change to these Terms and Conditions by sending a statement to: hello@selmo.io,
In the event that the proposed change concerns the manner of providing the Seller's Account, raising an objection or not accepting the changes shall be tantamount to the deletion of the Account in accordance with the provisions of these Terms and Conditions.
If no objection is raised, the Seller shall be bound by the provisions of the amended Terms and Conditions.
We may amend the Terms and Conditions without observing the 15-day period referred to above, including with immediate effect, if:
Information about our processing of data and use of cookies is contained in the Privacy and Cookie Policy at Selmo, available here.
The Seller entrusts us, as the data processor, with the personal data of Customers who have placed an order or concluded a Sales agreement (first name, surname, email address, delivery address, telephone number), in accordance with the Regulations on the entrustment of personal data processing in connection with the use of Selmo, which constitutes Appendix 1 to these Regulations.
Unless otherwise specified, all notifications regarding Selmo or the Agreement shall be sent to the last e-mail address provided by the Seller or via messages displayed in their Account.
Polish law governs all matters not covered by the Agreement. Disputes shall be resolved by the court with jurisdiction over the Provider’s registered office. Any disputes arising from the Agreement or in connection with these Terms and Conditions shall be settled by the court having jurisdiction over our registered office.
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable for any reason, that provision shall not affect the validity or enforceability of the remaining provisions.
The Seller grants us prior consent to transfer all rights or obligations arising from the concluded Agreement to a third party, provided that this is related to changes in the entity in relation to Selmo and does not affect the Seller's rights under the Agreement.
The Seller is not entitled to transfer its rights and obligations under the Agreement to third parties.